Customer Requests
How to submit an inquiry
Follow the provided link
Fill in your personal details
Describe the subject of your inquiry (question, complaint, statement, or suggestion)
Attach supporting documents, if necessary
Click “Submit”
You will receive an SMS with the reference number of your inquiry
You may also submit an inquiry by calling the short number 1233 or 78 150-11-22
Fill in your personal details
Describe the subject of your inquiry (question, complaint, statement, or suggestion)
Attach supporting documents, if necessary
Click “Submit”
You will receive an SMS with the reference number of your inquiry
You may also submit an inquiry by calling the short number 1233 or 78 150-11-22
Processing time
According to the Law of the Republic of Uzbekistan No. ZRU-445 dated September 11, 2017
“On Appeals of Individuals and Legal Entities”, inquiries must be reviewed within 15 calendar days
If the issue is complex, the review period may be extended to 30 calendar days
We will make every effort to process your inquiry as quickly as possible
If the issue is complex, the review period may be extended to 30 calendar days
We will make every effort to process your inquiry as quickly as possible
How you will receive a response
A bank representative will contact you by phone The official response will be sent to your email address or through Uzbekistan Post
How to make an appointment with management
Click the “Book an Appointment” link
Enter your personal details
Select the date of your visit
Click “Book”
A bank representative will contact you to clarify the details of your request no later than the next business day
Enter your personal details
Select the date of your visit
Click “Book”
A bank representative will contact you to clarify the details of your request no later than the next business day
Submit a request
Submit your request to the Head of the Complaints Department. Requests are accepted in accordance with the “Regulations on the procedure for handling requests from individuals and legal entities in the Ipoteka Bank system”.
Appointment with Management
Reception hours
Friday: 09:00 – 12:00
Address
Tashkent, 1/1 Talimarjon Street
Received by
Sherzod Madatov Nazarovich, Head of the Complaints Handling Department
Appointment
