A customer’s inquiry regarding charges applied after loan repayment has been published on social media.
The Bank reviewed the inquiry and checked the transactions under the loan agreement. It was established that a small outstanding amount arose due to a difference in the interest accrued for the previous settlement period. The remaining amount was taken into account with the next payment and applied toward the full repayment of the customer’s obligations under the loan.
As of today, the customer has fully fulfilled all obligations to the Bank, and the loan has been closed.
We thank the customer for reaching out. If you have any questions regarding payments or loan repayment, we recommend contacting the Bank — our specialists will help verify the information and provide the necessary clarification.
