A client inquiry regarding the servicing of an auto loan was published on social media. The post appeared in the “Потребитель” Facebook community and on the Eltuz Telegram channel.
Ipoteka bank OTP Group reviewed the inquiry, contacted the client, and conducted an assessment of the circumstances. Following the review, the matter was resolved.
The author of the inquiry also publicly confirmed in the comments to the post that the issue had been resolved.
We thank the client for the feedback and for giving us the opportunity to look into the situation. Such inquiries help us improve our internal processes and enhance the quality of customer service.
