Ipoteka bank OTP Group has reviewed a customer inquiry published on the Telegram channel "Bankir kundaligi" regarding the removal of an encumbrance from a property following the full repayment of a mortgage loan.
An additional review was conducted in connection with the inquiry. As a result, the necessary actions were completed by the Bank and the encumbrance on the property has been removed.
The customer's issue has been fully resolved, and the customer has been informed of the outcome of the review.
Ipoteka bank OTP Group appreciates the feedback received and continues to improve its customer service and internal processes.
